Shipping policy

USA Shipping & Tracking:

*We now offer US Flat Rate shipping, which means no matter how many candles you order, you will only pay $14.95 for shipping. We will then use this to get the best rate we can, while also packing your candles safely.

All packages are shipped through USPS or UPS.

Once your package leaves our hands, we have no control over it and are not responsible for it. Please double check your shipping address before ordering. If it comes back to Sanctum Flames due to address error, the customer is responsible for reshipping charges.

We are not responsible for lost or stolen packages, but please contact your local Post Office or local UPS Store for help. 

International Shipping:

SF is unable to ship to the European Union Member States, plus Iceland, Liechtenstein and Norway – and Northern Ireland due to new shipping regulations I can't accommodate. I am able to ship to the rest of the UK, Australia, New Zealand, Canada & Switzerland. You can also look into third party companies like Stackry as another International option! The customer is responsible for any custom fees or import taxes that may apply. Any shipping overages exceeding $4 will be refunded to the customer.

We highly recommend purchasing tins or wax melts when shipping international, as the Special Edition 8.5oz are glass. We do our best to package safely, but things happen. There will be no refunds, but we will provide a replacement after photo proof and a new order - the replacement will be added into the new order free of charge.

The same tracking policy applies.